Posts tagged: eperks

What Do ePerks and Reply.com Have In Common?

Plenty. But do not take my word for it. Mashable, a popular social networking news blog, reveals following information:

ePerks is a site that offers consumers cash-back incentives, and businesses with a way to get their products in front of potential customers.

Launched by Ben Behrouzi, who also founded Reply.com, ePerks was funded with his own venture fund.

I have to admit. Every time I read the above two sentences I can’t help but wonder if the coward who posted on Yahoo! Answers was paid and who paid him? I may never find answer… But then again, I may just get lucky. There are a lot of good people out there.

But the venture capital and the founder are not only things these to company have in common. They both shared good amount of criticism. One round of criticism took place on my blog. Which, as many of you know, lead to cease and desist notice which eventually misfired- my blog ranks #2 on Google for the term “eperks”.

Reply.com received a share of negative reviews as well. But it was almost two years ago. Reply.com just underwent a major “face lift”, and even embraced the new social media element into their new website- a blog, even though my comments did not stand a chance to survive there. But I don’t blame them. I might have deleted many comments by the “fans” leaving suspiciously positive comments on one of my posts. It this respect I can call it “fair enough”.

I have spoken, if you have anything “juicy” on either company- be my guest help yourself to the comment form below. Positive (if there is any) feedback is also welcomed.

UPDATE: I have had a pleasure of speaking with Mr. Payam Zamani, the Chairman and CEO of Relpy.com. Mr. Zamani had clarified to me that Reply.com has nothing to do with ePerks and that Benham Behrouzi had left the Reply.com back in 2006. I appreciate Mr. Zamani’s transparency, and felt it was my duty to update this post for my readers.


Disclosure: I do not pretend to be fair nor objective when I write about either company- they don’t deserve it as far as I am concerned. Everything written above is my sole opinion. Everything written above is for my own amusement and your entertainment- please don’t take me too seriously. Neither of the company had paid me to write this post- I made that mistake once. I fully reserve the right to pursue legal actions against either of the companies….. blah blah blah blah. You get the picture.

And The Question Remains… Why?

Since publishing the infamous Cease and Desist notice, I was asked by fellow bloggers few questions that I cannot ignore. But before I start, I need to say this- the publicity may scare the “beast” away, but this sort of publicity is the last thing I am looking for. I just want to do the right thing. Nothing more, nothing less.

This is also a great opportunity to say thank you to other and way more influential bloggers for noticing my story. Greg Swann, Marlow Harris, Jay Thompson, Pat Kitano, SEO Emperor, Wayne Harriman – thank you everyone for your support and advise.

So lets get to it…

Why did I take the posts down?

I wish it was simple. The cease and desist letter sent the chills down my spine. When the original post was getting so many comments I was hoping that some of the other influential bloggers would notice my article. But as Greg Swenn points out this blog is insignificant. There are barely 100 unique daily visitors to my blog. So when I received the lawyer’s letter I knew that I was facing the Goliath all alone. To put it simply, I was scared.

Why am I posting this now?

Since attempting to comply to the demands of the lawyers from WILLOUGHBY, STUART & BENING it not feel right. I basically was admitting that all their false accusations are true. I also felt like I had betrayed all who offered their feedback. Publishing the cease and desist letter was a way for standing up not only for myself but for all who commented on my post.

And finally an extra bonus if you wish: I still believe that idea for the website was good. Way short of brilliant, but good enough to run with it. The execution of the idea was absolutely terrible.

EPerks.com claim to be a part of what we know as Web 2.0 marketing. As such, Web 2.0 is a form of marketing where engagement with those who like you as well as those who criticize you is of great importance. But so is reevaluating your product and improving it.

Many companies of this “Web 2.0 pound” started off by offering free membership to their potential clients and customers knowing that their product is so darn good that 99% of the free members will pay money to continue to use their products. EPerks has chosen a different path, launching their website they charged real estate agents $100+ dollars per month, without a proven record for their product’s effectiveness. I am not saying it was wrong way to launch a website. But if you do so, not listening to the criticism is like shooting yourself in the foot.

I would suggest to go back to the drawing board. Consider all criticism and come back a winner. Of course you can continue the way you go about your business. Continue to send cease and desist notices and even sue small guys like my self. Will any one remember your name a year from now?

Chilling Effect: How A Behemoth Company Can Silence A Blogger

The content of this article is a long overdue explanation to my readers about sudden disappearance of posts addressing one particular company, namely ePerks. If you are not familiar with the issue, you probably will be much better off to skip this post, because it is going to be a very long post. If you however interested in Chilling Effects, you might as well stick around. I believe I have a classic example how can a behemoth company silence a blogger.

If you are a regular reader, you may remember several posts on my blog addressing dealings of ePerks. These post have generated over 200+ comments. Majority of those comments were quiet negative to say the least. On February 13, I have received a Cease and Desist (see below) notice from ePerks attorney. The letter contains nothing but untruthful accusations. To write 200+ comments on my own posts would require my presence in 200+ locations across the United States in a span of very short time frame. The accusation that I am financially involved with ePerks competitor(s) is complete lie, because ePerks was the only company that I was financially involved with. In fact they paid me to write a review about their website. The only thing that did not go according to their plan, was the fact that many of my readers are real estate agents. This also taught me a difficult lesson about “paid or sponsored reviews” model of blogging. Needless to say I discourage you to ever write a paid review.

It was not easy decision to take the articles down. It felt like I was betraying all those who commented on my posts. But I simply wanted the issue to go away, because I was also tired of moderating my posts from false testimonies of ePerks fans, who would leave four or more “positive” reviews during just one single visit to my website.

So why am I publishing this post? It appears that many visitors and regular readers are still looking for those posts and I think they deserve an explanation:

Hi! My name is ***** and I am a real estate agent from *******. I have had an absolute horrible time with eperks…disputing unauthorized charges (canceled in Jan but still getting charged) among numerous other complaints! Filed with the BBB also. A link to your blog pops up when I search eperks scam, but I can never actually get to the blog? I was hoping you could help me out…would really like to read it.
Thanks!

I also hope that some of the leading real estate blogs and websites will notice this issue and will stand up for the freedom of speech on the Internet. I also have reasons to be concerned about my and my family’s safety.

So without further ado, here is the letter I received from Ronald J. Cook:

WILLOUGHBY, STUART & BENIN
A Professional Law Corporation
50 West San Fernando, Suite 400
San Jose. CA 85113
Phone 408 289 1972

February 13, 2008

Volodymyr (Vlad) Zablotskyy
Street
City, State Zip

Re: My Client: Eperks.com
Our File: 1805.10806C

Dear Mr. Zablotskyy:

I represent Barbus Ventures Corporation, the parent company for ePERKS.com. You are hereby instructed to terminate your ongoing efforts to unfairly disparage and slander ePERKS.com through the dissemination of false and/or manufactured information. Any resistence to our demands will be met with swift and decisive action.

As you well know, we are referring to your blogs that reference the name ePERKS, including such title as “ePerks- A Scam Or A Gem”; “How Much Does it Take to Take Advantage of a Realtor?”; “ePERKS- Putting The ePerks Saga to Rest”; and “ePerks- Three Critical Mistakes a New Startup Should Avoid”, amongst others. Your blogs create the false impression you are inviting comments from legitimate ePERKS customers, when the truth is your only goal is to cast ePERKS in a negative light for personal gain. In that regard, your blogs deceptively fail to inform the reader that you are motivated by an undisclosed proprietary interest in an ePERKS competitor.

Having researched the content of your blogs, we have come to conclusive proof that a substantial number of your postings are bogus, in that they frequently describe experiences that never happened and people who do not exist. Moreover, you are fully aware of these fals stories, yet posted them anyway. Your complicity of their creation is very serious matter.

Our research also shows that negative remarks are not only invited, but are posted without a challenge. Conversely, favorable remarks are met with hostility and belittlement, including demands that the posting party either prove they are participating agents, or do not work for ePERKS.

We have determined that our damages as a direct result of your activities are in multiple hundreds of thousands of dollars. Such substantial money and brand name damages can no longer be tolerated.

You are hereby instructed to promptly do the following: (1) shutter and prevent access to all blogs with any ePERKS reference or content; (2)remove any record of their existence; (3) terminate any links pointing to any blogs that reference ePERKS; and (4) cease and desist from any and all current and future digital, print, Internet or verbal reference to ePERKS.com or Barbus Venture Corporation. This includes closing down your January 28, 2008 bog that continues to direct readers to your previous remarks and postings. We demand that you complete these actions immediately, and in no event later than five days of this letter. Your failure to comply will result in prompt legal action, including, but not limited to, a claim of money damages and appropriate restraining orders.

We will be closely monitoring your activities. Barbus Ventures Corporation continues to reserve any and all rights under the law, including the right to pursue any and legal remedies against you, your employer, your clients, and/or your web host. Should you have any questions or comments about the contents of this letter, please contact the undersigned.

Respectfully,
WILLOUGHBY, STUART & BENING
Ronald J. Cook

I also would like to say thank you to at least two bloggers for offering their support and help. Although if it only meant to take links to my blog down: Paying bloggers to say nice things and Eperks commercial.

ePerks- A Scam or A Gem?

Following our initial review of ePerks, one of the comments was quiet negative:

I’m a Real Estate agent in Northern Virginia and was duped into buying into this ePerks thing. I bought two zip codes and they have taken the money out of my account and now I can’t find a single ad for them, and they refuse to answer any of my e-mails. I’m afraid this is just another flash in the pan, get rich quick scheme to rob Agents of their hard earned money. Every year new ones pop up with great hype about how they are going to flood you with clients and all you get are large bills and no responses.

And then this YouTube (see below) video showing a Realtor hit by a truck- evidently meant to convey a message that a potential customer will get a better deal using a Realtor listed on ePerks. However Realtors are/were one of the first after whom founders and creators of ePerks “went after”. So what do you think about ePerks? Is it a gem? Is it a scam? Please leave your comments below. Here is the video:

UPDATES:
This post is long overdue for some updates. The Brabus Ventures (now DotNext Inc) lawyer Ron Cook sent me a cease and desist threat on February 13, in which he accused me for having “fabricated” all the negative comments on this post, and of course he was very upset over the fact that I challenged few “positive” comments made most likely by the employees of ePerks. I certainly feel vindicated in this regard, when the astortufrifng on behalf of Brabus/DotNext Inc’s newest startup LeapFish.com became so obvious that the worlds leading technology blog TechCrunch had to block their IPs to stop them from astroturfing.

In June of 2008 Brabus Ventures file a civil claim against me and this blog- the case was settled in October. I have to say a huge thank you to Greg Swan, Andy Beard, Lord Matt, Trace Richardson and hundreds of other bloggers for supporting me during this time. Without you support and spreading the word about my troubles I simply would not have been able to afford an attorney to defend myself.

I have to point out that for over one year comments on this blog post were closed, however the dissatisfied clients continued to express their frustration- out of all websites I would like to point out two in particular – the Ripp Off Report and BBB.org

ePerks Reviews on Ripoff Report:

However, if you hesitant to believe things written on Ripoff Reprot the BBB.org website has updated their rating of ePerks to Unsatisfactory.

In recent days many agents trying to demand a refund are given an answer that ePerks is to file for bankruptcy and offering a 20% discount. It is very likely that many of these dissatisfied agents are not aware that Brabus/DotNexInc have just launched a new startup called “LeapFish.com”.